Karanda Twin (1y2)

The concuerge service from Beach Please was very responsive and nice to work with from the start. But the homes were not in the condition expected. We found stains, kitchen was in fair condition, a dirty bathroom, hair in one of the hair driers, crib requested was stained and very dirty, and other little details. The concierge team responded very quickly and fixed all the issues. It was just disappointing that the villas did not match expectations. Plus the road to get there is very bad. You get used to it after a couple of days.<br/>Otherwise, villas are very well divided with bedrooms and baths, beds are comfortable, and it is easy to get to places if you have a car.

⭐️⭐️⭐️⭐️⭐️<br/>The villa was absolutely incredible! The property itself is beautiful, well maintained, and has multiple swimming pools. Inside the villa, we had two private pools, which made the experience even more amazing. The space is enormous, with every room offering plenty of drawers, closet space, and even safes for valuables.<br/>The villa was spotless, and the cleaning staff came daily to ensure everything stayed perfect. The concierge team went above and beyond, checking in each day and making sure all our needs were met — the level of service was outstanding.<br/>Each room was stunning, and the rooftop on the top floor was a highlight, complete with its own seating area and a small pool — a perfect spot to relax.<br/>This was truly an unforgettable stay. The villa is impeccable, luxurious, and spacious in every way. I highly recommend it to anyone looking for the ultimate getaway.

We had a great time staying here with a group of 9 friends! The space was comfortable and well-suited for a group our size. The third floor was quite hot at first, but once we turned on the AC, it cooled down a bit.<br/>One thing to note—there was no cleaning during the stay, so we did notice a lot of gnats around the trash. It would’ve been helpful to have a mid-stay cleaning or better trash management.<br/>Still, overall a solid stay and we’d definitely come back. Thanks to Victoria and the team for hosting us!

Villa was very clean. Location was close enough to get to our destinations within very reasonable timing. Concierge service was extremely helpful and absolutely necessary. A/C worked well.

Would recommend for a big group of guest. Was private & secure.

This villa has great potential, but I can see why the rating is kind of. On the plus side, the concierge team was very helpful, and the chef was outstanding. The villa is spacious, beautiful, and has filtered water available. <br/>However, there were some maintenance issues. The hot water in the showers was inconsistent, and it took most of us until day 2 to figure it out. The pool deck had wobbly wood panels, making us feel unsafe walking between the two sides of the villa, and several toilet seats were loose.<br/>I also wouldn’t recommend using the top floor. The stairs are steep and tiring, and there’s no Wi-Fi up there, so you can’t use the smart TV. Since this floor has most of the beds, not using it means missing out on significant sleeping space.<br/>There were a few issues that may be more related to the Tulum location itself—like a regional power outage that left us without electricity or water one morning—and we also dealt with some ants and a lizard in one room.

Me encantó <br/>El alojamiento estaba hermoso, todo muy limpio, todos los días no se iban a Niños hacían el aseo y la comunicación estuvo excelente, me encantó el lugar y las personas se lo Super recomiendo

This place was immaculate and the concierge service was excellent where they helped you get around the town. Highly recommend this place !

Celebrated my daughter’s 1st birthday at this place with a bunch of family of all ages. It was perfect with two villas connected next to each other. The concierge team was awesome with responding quickly and helping us plan our day with even making beach club reservations which was AMAZING! The roads near the place getting to the location is still building so a little bumpy but not bad. Food is amazing around the location. There was a problem with one of the houses and getting in and with the door almost falling but they were all so helpful and quick with everything. The house cleaners were so polite and came to clean the house daily. Only thing I wish this place had was a dryer at least. But overall amazing experience and loved everything. Thank you so much!

Amazing twin villas good location and private, having access to other pools made it even better