Kokoon ZEN

Very good place we really enjoyed <br/>We traveled with a baby so we they provided us with a crib and a high chair which was amazing <br/>We felt very safe and good overall <br/>Thank you very much

Can't say enough good things about this place!! It was absolutely beautiful! We loved the private rooftop pool and bbq area. Great space for a vacation. We had a private chef as well as Chef Jackie was exceptional!!! She came every day and made the most amazing food! Would definitely stay here again!

The team was very helpful, private security gives you a peace of mind. <br/>Mind that Tulum is still a town in development so there's a lot of construction around the area and the roads are not ideal, but that didn't stop us from enjoying the house , amenities and our trip. <br/>Overall we had a great experience and service was great!

Nice villa. Hot water worked well during our stay. Wifi also worked well. Only complaint was the fact that there is tons of construction in the area which was very loud and went on all day and into the night. The roads to the villa are not paved. Although, neither of these issues can be helped and we really enjoyed the villa and it's gorgeous location. Hearing the native birds every morning was a real joy.

It was a very good alternative, it is a very nice and cozy house, quite spacious and exactly the same as the photographs. The administration always responded very timely and very proactively, so we did not had any problem. Even there is a construction site next door, and we had to ask them to lower the volume of the radio a couple of times, they were quite respectful and it was no problem. <br/>This is a highly recommended and ideal destination to come with children. In our case we rented a car so we had no problem with transportation, and although the roads are not very good, if you drive slowly, there is no problem or risk of accident.

Such a great stay! Great property that matches the pictures perfectly. Made for the best relaxing and was in a location driving distance to many restaurants and things to do. Hosts were responsive and very friendly. If renting a car, be mindful of the roads however, they are not paved so one must drive carefully. Overall, we enjoyed our stay and would definitely recommend.

Our driver was amazing. Very friendly. The roads leading to the home were very rough. Difficult check in process as the security guard did not speak one word of English and didn’t know where we were supposed to go. Home was beautiful. Pool was amazing. A/C unit operated on WiFi which was a mess when it went out. It was unbearable heat. Besides that concierge was amazing and helpful.

We had a great stay at the property. The people we interacted with on the staff were very professional and attentive. Would return -- thanks

Gorgeous Home, Rough Roads: Rent a 4x4<br/>Rating: ⭐⭐⭐⭐⭐<br/>The home was stunning, matching the advertised pictures, and amenities were plentiful. However, communication lacked crucial details like gate access and the heavy construction equipment noise on the building going up next door goes on until 6 PM everyday. Luckily, we were out most days, minimizing disruption. Rough, unpaved roads require a 4x4, a detail overlooked in pre-arrival information. Some may find it rustic and an added charm. But get a 4x4, for sure. <br/>Despite these, I'd consider renting before getting priced out of this up and coming area.

Nice host, communicative and attentive. Some stains on sheets and towels but not a huge deal. Really nice interior and we spent half a day relaxing in the pool. Recommend!